About us - Ilustration - Desktop - V3

About Us

Advancing equitable access through technology, empathy, and clinical expertise.

About us - Ilustration - Desktop - V3

About Us

Advancing equitable access through technology, empathy, and clinical expertise.

The Abi Story

Abi is an Irish company, established in 2016 by two experienced health technology entrepreneurs, Kim-Fredrik Schneider and Dr. Victor Vicens. 

When Abi was founded, telemedicine was failing to deliver on its promises. Engagement was low, costs were rising, and most solutions weren’t designed for real behavior change. From the beginning, Abi set out to solve these problems with a simple philosophy: meet people where they already are, make access instant, and prove value with real-world outcomes.

That vision still guides us today. What began as a medical micro-consultation service has evolved into a next-generation virtual care solution - one that combines clinical expertise with advanced AI to deliver measurable impact at a global scale.

About us - illustration

The Abi Story

Abi is an Irish company, established in 2016 by two experienced health technology entrepreneurs, Kim-Fredrik Schneider and Dr. Victor Vicens. 

When Abi was founded, telemedicine was failing to deliver on its promises. Engagement was low, costs were rising, and most solutions weren’t designed for real behaviour change. From the beginning, Abi set out to solve these problems with a simple philosophy: meet people where they already are, make access instant, and prove value with real-world outcomes.

That vision still guides us today. What began as a medical micro-consultation service has evolved into a next-generation virtual care solution - one that combines clinical expertise with advanced AI to deliver measurable impact at a global scale.

Founding Purpose

To make professional healthcare as easy to access as advice from a friend.

Illustration - A yearning to remove barriers - v2

A yearning to

remove barriers

We believe people should be able to reach professional healthcare instantly, without navigating systems, apps or complexity. When access becomes effortless, people get help earlier - and health outcomes improve.

Illustration - Empathy builds better outcomes

Empathy builds

better outcomes

Healthcare is most effective when it feels human. Empathy strengthens trust, and trust shapes healthier decisions. Our purpose is rooted in creating interactions that feel as natural, supportive, and safe as asking a friend for advice.

Illustration - Professional expertise matters

Professional

expertise matters

High-quality care depends on trained, accountable healthcare professionals. We believe doctors should remain at the center of care and that technology should enhance - never replace - their expertise.

Founding Purpose

To make professional healthcare as easy to access as advice from a friend.

Illustration - A yearning to remove barriers - v2

A yearning to

remove barriers

We believe people should be able to reach professional healthcare instantly, without navigating systems, apps or complexity. When access becomes effortless, people get help earlier - and health outcomes improve.

Illustration - Empathy builds better outcomes

Empathy builds

better outcomes

Healthcare is most effective when it feels human. Empathy strengthens trust, and trust shapes healthier decisions. Our purpose is rooted in creating interactions that feel as natural, supportive, and safe as asking a friend for advice.

Illustration - Professional expertise matters

Professional

expertise matters

High-quality care depends on trained, accountable healthcare professionals. We believe clinicians should remain at the center of care provision, and that technology should enhance - never replace - their expertise.

Illustration - Our Vision - Desktop - v3

Our Vision

To contribute to U.N. Sustainable Development Goal 3:

“Ensure healthy lives and promote well-being for all.”


We believe that instant, high-quality access to healthcare is a fundamental right for all people. By reducing barriers created by geography, cost, language, and system complexity, we aim to expand access for underserved populations and support a healthier, more equitable world.

Our Vision

To contribute to U.N. Sustainable Development Goal 3:

“Ensure healthy lives and promote well-being for all.”


We believe that instant, high-quality access to healthcare is a fundamental right for all people. By reducing barriers created by geography, cost, language, and system complexity, we aim to expand access for underserved populations and support a healthier, more equitable world.
Illustration - Our Vision - Mobile

Abi's Mission

By 2030, the world will be missing 10 million healthcare professionals - a reality that makes access, efficiency, and smarter resource use more critical than ever.

Our mission is to deliver professional healthcare that is instant, seamless, and globally scalable by combining human clinical expertise with advanced AI to help people get trusted medical support within seconds. With a responsibility to use this limited workforce more effectively, we focus on ensuring people receive the right care at the right time, in the most convenient manner - while empowering healthcare providers  to work at the top of their license.


To achieve this mission, we focus on goals that have guided us since our founding:
1. Increase Access

Expand global availability, remove barriers created by geography, language, and digital literacy, and ensure healthcare fits naturally into everyday life.

2. Drive Meaningful Engagement

Deliver services through the communication channels people already use - ensuring higher utilisation and stronger behaviour change.

3. Improve Health Outcomes

Support users with trusted medical guidance that resolves cases quickly, safely, and effectively, while reducing unnecessary in-person visits.

4. Deliver a Positive ROI for Partners

Help insurers, employers, health systems, and governments reduce cost, improve efficiency, and strengthen member satisfaction.

5. Scale Responsibly

Use AI to enhance - never replace - the role of healthcare professionals, ensuring transparency, safety, and continuous quality assurance.

Abi's Mission

By 2030, the world will be missing 10 million healthcare professionals - a reality that makes access, efficiency, and smarter resource use more critical than ever.

Our mission is to deliver professional healthcare that is instant, seamless, and globally scalable by combining human clinical expertise with advanced AI to help people get trusted medical support within seconds. With a responsibility to use this limited workforce more effectively, we focus on ensuring people receive the right care at the right time, in the most convenient manner, while empowering healthcare providers  to work at the top of their license.


To achieve this mission, we focus on goals that have guided us since our founding:
1. Increase Access

Expand global availability, remove barriers created by geography, language, and digital literacy, and ensure healthcare fits naturally into everyday life.

2. Drive Meaningful Engagement

Deliver services through the communication channels people already use — ensuring higher utilisation and stronger behaviour change.

3. Improve Health Outcomes

Support users with trusted medical guidance that resolves cases quickly, safely, and effectively, while reducing unnecessary in-person visits.

4. Deliver a Positive ROI for Partners

Help insurers, employers, health systems, and governments reduce cost, improve efficiency, and strengthen member satisfaction.

5. Scale Responsibly

Use AI to enhance — never replace — the role of healthcare professionals, ensuring transparency, safety, and continuous quality assurance.

Committed to Health Access & Equity


We put health equity at the heart of everything we do, expanding access to healthcare regardless of demographics. We are actively contributing to the United Nation's Sustainable Development Goal 3 to ensure healthy lives and promote well-being for all at all ages. We are also a proud signatory of the World Economic Forum's Zero Health Gaps Pledge.

Committed to Health Access & Equity - Toghether

Committed to Health Access & Equity


We put health equity at the heart of everything we do, expanding access to healthcare regardless of demographics. We are actively contributing to the United Nation's Sustainable Development Goal 3 to ensure healthy lives and promote well-being for all at all ages. We are also a proud signatory of the World Economic Forum's Zero Health Gaps Pledge.

Sustainable Development Goals - square - Smaller Rounded
Good health and well-being - square - Smaller Rounded
Wrold economic forum - square - Smaller Rounded

Abi's Values

Abi's Value

Our Leadership

We want your business and your customers to benefit from the combined expertise of leading professionals from the world of healthcare, technology, artificial intelligence and customer engagement.

Kim-Fredrik Schneider

Co-founder & Chief Executive Officer

As CEO, Kim has led Abi Global Health on a significant growth trajectory since our founding in 2016 to today with health professionals in over 42 countries making telehealth accessible to more than 12 million people. Under his leadership Abi has focused on increasing telehealth utilisation, service innovation and significant customer growth. Prior to founding Abi, Kim had more than 15 years leadership experience in high-growth tech firms in Europe, USA and Asia. He holds a degree in Business Administration from Boston University.

Víctor Vicens, PhD

Co-founder & Chief Medical Officer

As our Chief Medical Officer, Dr. Victor Vicens ensures the quality and breadth of the Abi healthcare professional network is world-class in all our local markets. Victor co-founded Abi based on insights gained from over 15 years of healthcare and digital transformation experience. His background includes practising roles as a consultant psychiatrist and CIBERSAM researcher. He is a veteran of previous medtech startups and has advised insurance and pharmaceutical companies, as well as the EU on remote medicine and digital transformation. He holds medical degrees at undergraduate and masters levels, a Ph.D in neuroimaging, along with several publications in the field of psychosis and neuroimaging, and was a research fellow at Mount Sinai School of Medicine in NYU.

Paddy Quinn

Chief Financial Officer

As Chief Financial Officer, Paddy is responsible for overseeing Abi’s global finance function, ensuring the company’s financial strength, stability, and compliance as it scales internationally. He brings extensive experience in leading finance operations within high-growth organisations and plays a central role in Abi’s financial strategy, governance, and capital management. Prior to joining Abi, Paddy held senior finance roles across the insurance and legal sectors, and founded a leading accountancy practice in Dublin. He is a Fellow of both the Institute of Chartered Accountants in England and Wales and Chartered Accountants Ireland.

Joan Escalante

Chief Technical Officer

Joan is at the helm of our technical engineering resources and he brings over 16 years’ experience to drive Abi’s mission to make healthcare more accessible through technology. Joan’s career includes healthcare, motor and geological industry experience and a focus on combining algorithmic expertise and technology to optimise performance. He holds master’s degrees in both Financial and Advanced Mathematics and his research has been published in various academic journals.

Zoe Puckering

Client Success Director

Zoe is responsible for Client Success globally. With a diverse B2B background, she has held various roles within the Telemedicine and Mental Health industry. Zoe brings expertise in project and change management, enabling her to effectively address client needs and facilitate successful implementations. As a representative of the client within our organisation, Zoe plays a crucial role in ensuring client satisfaction and success.

Martín Tripiana, PhD

AI Lab Director

Martín is responsible for the application of Artificial Intelligence and Machine Learning across the full range of Abi healthcare services. Before joining Abi Martín held various data scientist roles including post-Doctoral research fellow at the CERN Institute where he led research groups in big data processing, simulation, regression modelling and the study of Machine Learning algorithms. On several occasions Martín has been shortlisted as one of the most cited scientists globally. He holds a PhD in High Energy Physics and an M.Sc. Physics from the Universidad Nacional de la Plata and several qualifications in deep learning, neural networks, and machine learning.

Giorgia Testoni, PhD

Care Quality Director

Giorgia is responsible for ensuring the high quality of our healthcare services and brings a career-long passion for solving the challenges faced by patients. She has an impressive background in medical research and innovation at organisations including Novartis, the Institute for Research in Biomedicine Barcelona. Her many qualifications include a degree in Medical Biotechnology (Università degli Studi di Ferrara), master’s degree in Molecular Biotechnology (Università di Bologna &University of California Davis) and a PhD in Biomedicine (University of Barcelona).

James Hart

Vice President, Insurance & Alliances

James has extensive experience creating Virtual Care solutions for Healthcare Providers globally, leading solution-focussed deployments of services to Insurers and Strategic Partners, enabling them to realize the potential of virtual services within their ecosystem. Leveraging his 20+ years experience in commercial roles and hugely successful launches of these services, James is driving significant growth at Abi, leading the Insurance and Partnerships business unit to provide next-gen Virtual Care solutions to partners.

Our Leadership

We want your business and your customers to benefit from the combined expertise of leading professionals from the world of healthcare, technology, artificial intelligence and customer engagement.

Co-founder &
Chief Executive Officer

As CEO, Kim has led Abi Global Health on a significant growth trajectory since our founding in 2016 to today with health professionals in over 42 countries making telehealth accessible to more than 12 million people. Under his leadership Abi has focused on increasing telehealth utilisation, service innovation and significant customer growth. Prior to founding Abi, Kim had more than 15 years leadership experience in high-growth tech firms in Europe, USA and Asia. He holds a degree in Business Administration from Boston University.

Co-founder &
Chief Medical Officer

As our Chief Medical Officer, Dr. Victor Vicens ensures the quality and breadth of the Abi healthcare professional network is world-class in all our local markets. Victor co-founded Abi based on insights gained from over 15 years of healthcare and digital transformation experience. His background includes practising roles as a consultant psychiatrist and CIBERSAM researcher. He is a veteran of previous medtech startups and has advised insurance and pharmaceutical companies, as well as the EU on remote medicine and digital transformation. He holds medical degrees at undergraduate and masters levels, a Ph.D in neuroimaging, along with several publications in the field of psychosis and neuroimaging, and was a research fellow at Mount Sinai School of Medicine in NYU.

Chief Financial Officer

As Chief Financial Officer, Paddy is responsible for overseeing Abi’s global finance function, ensuring the company’s financial strength, stability, and compliance as it scales internationally. He brings extensive experience in leading finance operations within high-growth organisations and plays a central role in Abi’s financial strategy, governance, and capital management. Prior to joining Abi, Paddy held senior finance roles across the insurance and legal sectors, and founded a leading accountancy practice in Dublin. He is a Fellow of both the Institute of Chartered Accountants in England and Wales and Chartered Accountants Ireland.

Chief Technical Officer

Joan is at the helm of our technical engineering resources and he brings over 16 years’ experience to drive Abi’s mission to make healthcare more accessible through technology. Joan’s career includes healthcare, motor and geological industry experience and a focus on combining algorithmic expertise and technology to optimise performance. He holds master’s degrees in both Financial and Advanced Mathematics and his research has been published in various academic journals.

Client Success Director

Zoe is responsible for Client Success globally. With a diverse B2B background, she has held various roles within the Telemedicine and Mental Health industry. Zoe brings expertise in project and change management, enabling her to effectively address client needs and facilitate successful implementations. As a representative of the client within our organisation, Zoe plays a crucial role in ensuring client satisfaction and success.

AI Lab Director

Martín is responsible for the application of Artificial Intelligence and Machine Learning across the full range of Abi healthcare services. Before joining Abi Martín held various data scientist roles including post-Doctoral research fellow at the CERN Institute where he led research groups in big data processing, simulation, regression modelling and the study of Machine Learning algorithms. On several occasions Martín has been shortlisted as one of the most cited scientists globally. He holds a PhD in High Energy Physics and an M.Sc. Physics from the Universidad Nacional de la Plata and several qualifications in deep learning, neural networks, and machine learning.

Care Quality Director

Giorgia is responsible for ensuring the high quality of our healthcare services and brings a career-long passion for solving the challenges faced by patients. She has an impressive background in medical research and innovation at organisations including Novartis, the Institute for Research in Biomedicine Barcelona. Her many qualifications include a degree in Medical Biotechnology (Università degli Studi di Ferrara), master’s degree in Molecular Biotechnology (Università di Bologna &University of California Davis) and a PhD in Biomedicine (University of Barcelona).

Vice President,
Insurance & Alliances

James has extensive experience creating Virtual Care solutions for Healthcare Providers globally, leading solution-focussed deployments of services to Insurers and Strategic Partners, enabling them to realize the potential of virtual services within their ecosystem. Leveraging his 20+ years experience in commercial roles and hugely successful launches of these services, James is driving significant growth at Abi, leading the Insurance and Partnerships business unit to provide next-gen Virtual Care solutions to partners.

Resources & Knowledge

Browse our latest insights and success stories.

Navigating Digital Health: Ecosystems, Marketplaces, and Beyond
Navigating Digital Health: Ecosystems, Marketplaces, and Beyond
What if navigation, care, and outcomes finally worked as one experience?
Beyond the Sick Role: Why Prevention-Focused Digital Health and Virtual Care Deliver the Highest ROI
Beyond the Sick Role: Why Prevention-Focused Digital Health and Virtual Care Deliver the Highest ROI
What if the biggest return on healthcare investment doesn’t come from treating illness at all - but from...
The Impact of Technology on Health Insurance: Improving Loss Ratios & Reducing Costs
The Impact of Technology on Health Insurance: Improving Loss Ratios & Reducing Costs
The consistent challenge of loss ratios has been a recurring issue for health insurance companies. Numerous...

Resources & Knowledge

Browse our latest insights and success stories.

Navigating Digital Health: Ecosystems, Marketplaces, and Beyond
Navigating Digital Health: Ecosystems, Marketplaces, and Beyond
What if navigation, care, and outcomes finally worked as one experience?
Beyond the Sick Role: Why Prevention-Focused Digital Health and Virtual Care Deliver the Highest ROI
Beyond the Sick Role: Why Prevention-Focused Digital Health and Virtual Care Deliver the Highest ROI
What if the biggest return on healthcare investment doesn’t come from treating illness at all - but from...
The Impact of Technology on Health Insurance: Improving Loss Ratios & Reducing Costs
The Impact of Technology on Health Insurance: Improving Loss Ratios & Reducing Costs
The consistent challenge of loss ratios has been a recurring issue for health insurance companies. Numerous...

Build the Next Generation of Virtual Care with Us

Icon - Our Services

Our Services

From on-demand consultations to smart navigation, Abi services are designed to be instant, efficient, and seamlessly embedded into the tools people already use. Our toolkit gives partners flexible, scalable ways to deliver high-quality virtual care across any ecosystem.

Icon - Our technology-2

Our technology

We apply advanced AI and machine learning to enhance speed, quality and scalability across the entire care journey. With real-time triage, continuous quality assurance, and global interoperability, we help partners deliver safer, smarter virtual care.

Icon - Our hcp Network

Our Healthcare Network

We work with a diverse, locally licensed network of doctors, nurses, and specialists who provide trusted care in 40+ countries and 25+ languages. Available 24/7, they deliver fast, reliable support through whatever channels users prefer.

 

Build the Next Generation of Virtual Care with Us

Icon - Our Services

Our Services

From on-demand consultations to smart navigation, Abi services are designed to be instant, efficient, and seamlessly embedded into the tools people already use. Our toolkit gives partners flexible, scalable ways to deliver high-quality virtual care across any ecosystem.

Icon - Our technology-2

Our technology

We apply advanced AI and machine learning to enhance speed, quality
and scalability across the entire care journey. With real-time triage,
continuous quality assurance, and global interoperability, we help partners deliver safer, smarter virtual care.

Icon - Our hcp Network

Our Healthcare Network

We work with a diverse, locally licensed network of doctors, nurses, and specialists who provide trusted care in 40+ countries and 25+ languages. Available 24/7, they deliver fast, reliable support through whatever channels users prefer.

 

Icon - We are growing

We are Growing!

Explore our current opportunities and be part of our journey.
Icon - We are growing

We are Growing!

Explore our current opportunities and be part of our team.