Next Generation Virtual Care

Abi is the world’s most efficient telemedicine platform, offering on-demand access to healthcare professionals, empowered by AI. 

book a demo Click to book a demo
Abi - Doctor Matching Screen

Abi has been nominated for Best Third-Party Provider by Health & Protection. Learn more. 

Next Generation Virtual Care

Abi is the world’s most efficient telemedicine platform, offering on-demand access to healthcare professionals, empowered by AI. 

book a demo Click to book a demo
Abi - Doctor Matching Screen

Trusted partner with industry leaders

Varuh_landscape_carrusel_1
groupama-logo-png_seeklogo-459336
Allianz
AXA
Gene-Color-1
Eureko
MAXIS
HSBC
Healthkey
Zurich
Reckitt
Irish Life
DHIG
Level Health-Color-1
Sanofi-Color-2
Heyme-Color-1

Trusted partner

with industry leaders

Varuh Logo - Mobile
Groupama Logo - mobile
Allianz Logo - Mobile
AXA Logo - Mobile
Generalitat Logo - Mobile
Eureko Logo - Mobile
Maxis Logo - Mobile
HSBC Logo - Mobile
HealthKey Logo - Mobile
Zurich Logo - Mobile
Reckitt Logo - Mobile
Irish Life Logo - Mobile
DHIG Logo - Mobile
Level Health Logo - Mobile
Sanofi Logo - Color
Heyme Logo - Mobile

Why Abi is Different

The advantages of next generation virtual medical care.

Omnichannel V2

Omni-Channel

Embedded user interfaces to meet patients where they already are. 

Completely customizable solutions that seamlessly integrate into existing platforms, increasing user engagement and accessibility.

On-Demand V3

On-demand

Connect to a professional in less than 30 seconds.  

Designed for instant access, Abi’s streamlined workflows and global doctor network ensure patients receive reliable support in real time.

Highly Efficient V4

Highly Efficient

Up to 3x more cost-effective than traditional models.

Our AI-powered triage optimizes resource use, minimizing costs while maintaining fast, high-quality patient care and reducing operational burden.

HOW ABI WORKS Click to HOW ABI WORKS

Why Abi is Different

The advantages of next generation medical virtual care.

Omnichannel - Mobile (No shadows)-1

Omni-Channel

Embedded user interfaces to meet patients where they already are. 

Completely customizable solutions that seamlessly integrate into existing platforms, increasing user engagement and accessibility.

On-Demand - Mobile (No shadows)

On-demand

Connect to a professional in less than 30 seconds.  
 
Designed for instant access, Abi’s streamlined workflows and global doctor network ensure patients receive reliable support in real-time.
Highly Efficient - Mobile (No shadows)

Highly Efficient

Up to 3x more cost-effective than traditional models.

Our AI-powered triage optimises resource use, minimising costs while maintaining fast, high-quality patient care and reducing operational burden.

HOW ABI WORKS Click to HOW ABI WORKS

Abi Services

Seamless integration. Effortless deployment.


Our flexible interface options are easy to embed into the channels your customers already use. Our API, SDK and no-code options save time by enabling rapid deployment. All Abi services are easy to configure, customise, and integrate. We make your digital health offerings and virtual consultation options more accessible, scalable, and efficient.

Abi-Services-Image-Home-page
Health Navigator-1

Health Navigator

Text Consultation-2

Text Consultations
Video Consultation-1

Video Consultations
Voice Consultation-1

Voice Consultations
Prescriptions Icon-2

Prescription Request

Mental Health Icon-2

Mental Health Screening

Our services Click to Our services

Abi Services

Seamless integration.
Effortless deployment.
Our flexible interface options are easy to embed into the channels your customers already use. Our API, SDK and no-code options enable rapid deployment. All Abi services are easy to configure, customise, and integrate. We make your digital health offerings more accessible, scalable, and efficient.
Abi-Services-Image-Home-page
Health Navigator

Health Navigator

Text Consultation

Text Consultations
Video Consultation

Video Consultations
Voice Consultation

Voice Consultations
Prescriptions Icon-1

Prescription Request

Mental Health Icon-1

Mental Health Screening

Our suite of services Click to Our suite of services
+10M Lives

0 M+

Lives Covered

5 Rating

0 / 5

Patient user rating

26 Secs Matching-1

0 secs

Avg Match Time

+1500 HCPS 3

0 +

Healthcare Professionals

Animation-Brain-AI

AI at Our Core

Abi was the first company to integrate AI into telemedicine consultations, when we launched our services in 2017.

Established in early 2020 as a dedicated R&D function, our Artificial Intelligence Laboratory develops proprietary technologies to improve the quality and efficiency of virtual care services.

Learn More Click to Learn More
Animation-Brain-AI

AI at Our Core

Abi was the first company to integrate AI into telemedicine consultations, when we launched our services in 2017.

Established in early 2020 as a dedicated R&D function, our Artificial Intelligence Laboratory develops proprietary technologies to improve the quality and efficiency of virtual care services.

more on our technology Click to more on our technology

Our Impact

Abi delivers measurable, high impact to clients across industries. Our unique approach delivers high customer engagement, a better patient experience, greater efficiency, and compelling cost savings. By making primary care more accessible, while easing the burden on the overall healthcare system, Abi is improving patient outcomes globally.

Patient Satisfaction - v2
Patient Satisfaction

97% of Abi users say they
intend to use the service again.

Financial Results v2-1
Financial Results

>10% reduction in the value of claims among Abi users.

Health Outcomes v2
Health Outcomes

81% of consultations involve no further medical interventions.

VIEW CASE STUDIES Click to VIEW CASE STUDIES

Our Impact

Abi delivers measurable, high impact to clients across industries. Our unique approach delivers high customer engagement, greater efficiency and compelling cost savings. By making professional healthcare more accessible, while easing the burden on the overall healthcare system, Abi delivers improved health outcomes globally.

Patient Satisfaction - v3 - Mobile
Patient Satisfaction

97% of Abi users say they intend to use the service again.

Financial Results v3 - Mobile
Financial Results

>10% reduction in the value of claims among Abi users.

Health Outcomes v3 - Mobile
Health Outcomes

81% of consultations involve no further medical interventions.

VIEW CASE STUDIES Click to VIEW CASE STUDIES

Partner with Us

Abi takes the friction out of virtual care access and service delivery to support stronger relationships with your customers.

Delivering Impact for Health & Life Insurers

Our AI-powered, next generation virtual care platform helps insurers stand out in a competitive market by connecting policyholders to local doctors on-demand - steering them towards the most effective treatment pathway, reducing unnecessary interventions and lowering claims costs. 

Modular and fully white-labelled, Abi integrates seamlessly into existing ecosystems and customer journeys that are proven to drive engagement. Offering omni-channel consultation options via text, voice, and video. Abi ensures members receive the right care, from the right doctor, at the right time - saving time, improving outcomes, and strengthening connections between insurers and their members.

Adding Value for Employee Benefits Providers

We partner with employee benefit providers to deliver affordable, whole of workforce virtual care services that support the health and well-being of employees and their families. 

Fully customisable and seamlessly integrated into existing benefit ecosystems, the platform offers real-time access to GP practices, mental health support, and healthcare professionals offering referrals, sick notes, prescriptions, and more. Modular and scalable, it drives high utilisation, improves patient care, saves time, and boosts workplace productivity.

Improving Healthcare Access and Outcomes in LMICs

Only 1% of the world’s doctors work in low-and-middle-income countries. Our virtual care platform enables patients in resource-constrained health systems to access affordable, quality healthcare, including primary care, through virtual consultations - eliminating the need for travel or physical infrastructure.

Fully modular and easily integrated into micro-insurance products, philanthropic programs, or national health services, Abi improves care delivery, supports early intervention, and reduces pressure on overburdened facilities. By prioritizing equity, accessibility, and adaptability, we help partners provide real-time virtual medical care - improving patient experiences and health outcomes, regardless of literacy, location, or access to smartphones.

Elevating Digital Health Solutions

Our virtual care platform enhances digital health offerings by providing patients with on-demand access to healthcare professionals for assessments, test result interpretation, ongoing support, and specialist care. 

From low-code/no-code to API/SDK integrations, Abi gives you the tools to launch fast and deliver a seamless customer experience - complementing existing services to extend care beyond traditional settings. With real-time access and a patient-first design, it keeps patients connected, informed, and cared for - anytime, anywhere.

See Proven Results Click to See Proven Results

Partner with Us

Abi takes the friction out of virtual care access and service delivery to support stronger relationships with your customers.

Delivering Impact for Health & Life Insurers

Our AI-powered, next generation virtual care platform helps insurers stand out in a competitive market by connecting policyholders to local doctors on-demand - steering them towards the most effective treatment pathway, reducing unnecessary interventions and lowering claims costs. 

Modular and fully white-labelled, Abi integrates seamlessly into existing ecosystems and customer journeys that are proven to drive engagement. Offering omni-channel consultation options via text, voice, and video. Abi ensures members receive the right care, from the right doctor, at the right time - saving time, improving outcomes, and strengthening connections between insurers and their members.

Adding Value for Employee Benefits Providers

We partner with employee benefit providers to deliver affordable, whole of workforce virtual care services that support the health and well-being of employees and their families. 

Fully customisable and seamlessly integrated into existing benefit ecosystems, the platform offers real-time access to GP practices, mental health support, and healthcare professionals offering referrals, sick notes, prescriptions, and more. Modular and scalable, it drives high utilisation, improves patient care, saves time, and boosts workplace productivity.

Improving Healthcare Access and Outcomes in LMICs

Only 1% of the world’s doctors work in low-and-middle-income countries. Our virtual care platform enables patients in resource-constrained health systems to access affordable, quality healthcare, including primary care, through virtual consultations - eliminating the need for travel or physical infrastructure.

Fully modular and easily integrated into micro-insurance products, philanthropic programs, or national health services, Abi improves care delivery, supports early intervention, and reduces pressure on overburdened facilities. By prioritizing equity, accessibility, and adaptability, we help partners provide real-time virtual medical care - improving patient experiences and health outcomes, regardless of literacy, location, or access to smartphones.

Elevating Digital Health Solutions

Our virtual care platform enhances digital health offerings by providing patients with on-demand access to healthcare professionals for assessments, test result interpretation, ongoing support, and specialist care. 

From low-code/no-code to API/SDK integrations, Abi gives you the tools to launch fast and deliver a seamless customer experience - complementing existing services to extend care beyond traditional settings. With real-time access and a patient-first design, it keeps patients connected, informed, and cared for - anytime, anywhere.

See Proven Results Click to See Proven Results

Client Testimonials

Quote - AXA - Bg-1
Quote - Maxxis GBN - Bg-1
Quote - Sanofi - Bg-1
Quote - MyStaffShop - Bg-1

Client Testimonials

Quote - AXA - Bg - Mobile-1
Quote - Maxxis GBN - Bg - Mobile-1
Quote - Sanofi - Bg - Mobile-1
Quote - MyStaffShop - Bg - Mobile-1
Quote - Maxxis GBN - Bg - Mobile-2

Reinventing medical consultations to optimise for efficiency and quality

Contact us to discover how Abi is supporting patients, reducing pressure on health services, and removing barriers to professional healthcare.
book a demo Click to book a demo

Reinventing medical consultations to optimise for efficiency and quality

Contact us to discover how Abi is breaking the barriers of  virtual care.
book a demo Click to book a demo

Frequently Asked Questions

What is Abi?

Abi is a next generation virtual care platform that makes professional healthcare instant, seamless, and globally scalable.

Empowered by proprietary AI, Abi connects users to licensed healthcare professionals in seconds - across text, voice, and video - embedded directly into the apps, websites, and chat platforms people already use.

Operating in more than 40 countries and 25+ languages, Abi delivers 24/7 on-demand access to local doctors, nurses, and specialists - covering more than 12 million lives globally.
 

How does Abi’s virtual care platform work?

Abi reinvents medical consultations to optimise for efficiency and quality.

  1. A user communicates a health need in their own words.
  2. Abi’s AI understands the request, performs smart triage, and matches it to the best available healthcare professional.
  3. The clinician reviews and resolves the request via text, voice, or video.
  4. Continuous AI-powered quality assurance ensures safe, high-quality care, with human escalation where needed.
What makes Abi different from traditional telemedicine providers?

Traditional telemedicine often relies on scheduled, video or telephone doctor appointments. This creates long wait times, rising costs, and limited scalability.

Abi is built differently:

  • On-demand access - no appointments required
  • Omni-channel delivery - chatbot, API, SDK, embeddable widget
  • AI-led smart triage and clinician allocation
  • Form-based prescription requests
  • White-labelled, embedded deployment
  • Real-time AI quality monitoring
  • Global network of 1,500+ local healthcare professionals across >40 countries

Abi optimises for speed, efficiency, scalability, and integration, with a model which is up to 3x more efficient compared to traditional models.

 

What services does Abi offer?

Abi provides a modular, configurable suite of virtual care services, including:

  • Abi Navigator (smart triage, policy navigation, care routing, and symptom checking)
  • Text consultations
  • Video consultations
  • Voice consultations
  • Form-based prescription requests
  • Mental health screening and support
  • Chronic disease management
  • Wellness navigation modules (sleep, stress, nutrition, etc.)

Services can be deployed individually (e.g. Navigator-only) or as a full-service virtual care layer.



How is Abi powered by artificial intelligence?

Built into the core of the Abi platform, our AI is used to empower - not replace - real doctors.

Born from Google for Startups in 2017, Abi was originally conceived to integrate AI into medical consultations, with a dedicated AI Lab established in early 2020.

Abi’s proprietary AI powers:

  • Natural language understanding
  • Smart triage and symptom detection
  • Allocation engine and clinician matching
  • Real-time quality monitoring and escalation
  • Generative AI conversational interfaces
  • Resource optimisation and predictive modelling

The result is faster care access, improved clinical efficiency, and scalable quality assurance.

 

Who is Abi designed for?

Abi is an embedded virtual care platform designed for organisations, including:

  • Health insurers (private, compulsory, supplementary, micro-insurance)
  • Employers and employee benefits platforms
  • Digital health platforms
  • Pharmaceutical companies
  • Government and public health systems
  • Financial services and super-app ecosystems

Abi enables partners to embed virtual care directly into their existing digital environments - improving engagement, reducing claims costs, and enhancing member experience.



Can Abi be white-labelled and integrated into existing platforms?

Yes. Abi is built for seamless integration.

Deployment options include:

  • Fully white-labelled
  • Co-branded
  • Abi-branded

Integration options include:

  • API
  • SDK
  • Widget
  • Chatbot (WhatsApp, Telegram, Messenger, SMS, etc.)
  • Web app
  • Interactive Voice Response (IVR)

Abi is user-interface agnostic and can be embedded directly into existing apps, websites, chat environments, and insurance platforms - eliminating friction and app switching.



How quickly can users access a doctor?

Users typically connect to a healthcare professional in less than 30 seconds.

Because Abi operates an on-demand model - not a scheduled appointment system - users can request care instantly, 24/7.

 

Is Abi available globally?

Yes, Abi operates internationally with:

  • Healthcare professionals in more than 40 countries
  • Services available in 25+ languages
  • 24/7 on-demand access

Abi’s model is designed to scale across both high-resource and low-resource settings, including support for feature phones via IVR and SMS.



Is Abi suitable for underserved or low-resource populations?

Yes, expanding access to healthcare is central to Abi’s mission.

Abi removes common barriers to care including:

  • Geography
  • Long wait times
  • Infrastructure constraints
  • Digital literacy limitations

With IVR, 2-way SMS, and chat-based interfaces, Abi enables access even without smartphones or high-speed internet - aligning with global goals for digital health equity and universal health coverage.



How does Abi ensure quality and safety?

Abi operates a four-part ongoing quality assurance process:

  • Patient feedback
  • Real-time AI monitoring
  • Medical audits
  • Continuing education

AI continuously monitors consultations for quality signals and escalates where necessary, combining automation with human clinical oversight.



 

 

 

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Client Name

Chief Technology Officer

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries

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Client Name

Chief Technology Officer

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries

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Client Name

Chief Technology Officer