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abi-global-health

Singapore

Abi telehealth services and configurations available in Singapore.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Telegram.

2. Messenger.

3. WhatsApp.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Telegram.

2. Messenger.

3. WhatsApp.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Malay.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Malay.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Regulatory information
for your market

Telehealth regulation

There is currently no over-arching legislation governing telehealth in Singapore, although we highlight that the telemedicine sector would be regulated by the upcoming Healthcare Services Act (“HCSA“). The HCSA is due to be implemented in three phases, with telemedicine due to be regulated as part of the final phase in the third quarter of 2022.

Source.

Privacy and Data Protection

Personal data is protected under the Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”). In particular, advisory guidelines for the healthcare sector have been provided for the healthcare sector. While these are not specifically in relation to the telehealth sector, telehealth providers should familiarise themselves with, and abide by this as well.

We would also highlight that telehealth service providers should, on top of the provisions as set out in the PDPA, ensure that tighter security arrangements are put in place to protect the personal data in its possession, especially where the personal data is more sensitive and confidential (such as patient’s medical records) and where the impact to an individual would be significantly more adverse if such personal data were inadvertently accessed.

Source.

Telehealth regulation

There is currently no over-arching legislation governing telehealth in Singapore, although we highlight that the telemedicine sector would be regulated by the upcoming Healthcare Services Act (“HCSA“). The HCSA is due to be implemented in three phases, with telemedicine due to be regulated as part of the final phase in the third quarter of 2022.

Source.

Privacy and Data Protection

Personal data is protected under the Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”). In particular, advisory guidelines for the healthcare sector have been provided for the healthcare sector. While these are not specifically in relation to the telehealth sector, telehealth providers should familiarise themselves with, and abide by this as well.

We would also highlight that telehealth service providers should, on top of the provisions as set out in the PDPA, ensure that tighter security arrangements are put in place to protect the personal data in its possession, especially where the personal data is more sensitive and confidential (such as patient’s medical records) and where the impact to an individual would be significantly more adverse if such personal data were inadvertently accessed.

Source.

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