fbpx
abi-global-health

Mexico

Abi telehealth services and configurations available in Mexico.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. WhatsApp.

2. Telegram.

3. Messenger.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. WhatsApp.

2. Telegram.

3. Messenger.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Spanish.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Spanish.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Regulatory information
for your market

Telehealth regulation

There are no specific laws that relate to, and / or regulate, telehealth.

After an initial project from December 2015 till 27 April 2018 – being the Mexican Official Standard “PROY-NOM-036-SSA3-2015 for the regulation of distance medical attention” (“NOM Project“), which established regulation of procedures for healthcare personnel conducting remote healthcare services – the Mexican Government has taken the approach that telehealth is an activity integrated in health services and therefore, the laws and regulations (such as the General Health Law and the Regulations of the General Health Law in Matters of the Provision of Health Care Services) applicable to general healthcare services, shall apply to telehealth too.

Source.

Privacy and Data Protection

There are several relevant laws and standards that will apply to the provision of telehealth in Mexico:

  • Mexican Law for the Protection of Personal Data in Possession of Private Parties (and together with its regulations and guidelines, the “Data Privacy Laws”), ensures the correct processing of personal information held by third parties, especially in digital environments and promotes good practices and strengthens personal data protection controls outside the government sphere.
  • Mexican Law for the Protection of Personal Data in Possession of Obligated Parties establishes the basis, principles and procedures for individuals’ right to the protection of their personal data which is in the possession of Obligated Parties (being any authority, entity, organ and body of the Executive, Legislative and Judicial branches, autonomous bodies, political parties, trusts and public funds).
  • NOM-024-SSA3-2012 regulates the exchange of health information, electronic record information systems for health, SIRES, and establishes the mechanisms for health service providers to register, exchange and consolidate information.
  • NOM-035-SSA3-2012 establishes criteria and procedures that must be followed to produce, capture, integrate, process, systematise, evaluate and disclose health information.
  • NOM-004-SSA3-2012 concerns clinical files, and establishes the mandatory scientific, ethical, technological and administrative criteria applicable to the preparation, integration, use, management, filing, conservation, ownership and confidentiality of the clinical record.

Source.

Telehealth regulation

There are no specific laws that relate to, and / or regulate, telehealth.

After an initial project from December 2015 till 27 April 2018 – being the Mexican Official Standard “PROY-NOM-036-SSA3-2015 for the regulation of distance medical attention” (“NOM Project“), which established regulation of procedures for healthcare personnel conducting remote healthcare services – the Mexican Government has taken the approach that telehealth is an activity integrated in health services and therefore, the laws and regulations (such as the General Health Law and the Regulations of the General Health Law in Matters of the Provision of Health Care Services) applicable to general healthcare services, shall apply to telehealth too.

Source.

Privacy and Data Protection

There are several relevant laws and standards that will apply to the provision of telehealth in Mexico:

  • Mexican Law for the Protection of Personal Data in Possession of Private Parties (and together with its regulations and guidelines, the “Data Privacy Laws”), ensures the correct processing of personal information held by third parties, especially in digital environments and promotes good practices and strengthens personal data protection controls outside the government sphere.
  • Mexican Law for the Protection of Personal Data in Possession of Obligated Parties establishes the basis, principles and procedures for individuals’ right to the protection of their personal data which is in the possession of Obligated Parties (being any authority, entity, organ and body of the Executive, Legislative and Judicial branches, autonomous bodies, political parties, trusts and public funds).
  • NOM-024-SSA3-2012 regulates the exchange of health information, electronic record information systems for health, SIRES, and establishes the mechanisms for health service providers to register, exchange and consolidate information.
  • NOM-035-SSA3-2012 establishes criteria and procedures that must be followed to produce, capture, integrate, process, systematise, evaluate and disclose health information.
  • NOM-004-SSA3-2012 concerns clinical files, and establishes the mandatory scientific, ethical, technological and administrative criteria applicable to the preparation, integration, use, management, filing, conservation, ownership and confidentiality of the clinical record.

Source.

Trusted partner with industry leaders