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abi-global-health

Italy

Abi telehealth services and configurations available in Italy.

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Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Telegram.

2. Skype.

3. WhatsApp.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Telegram.

2. Skype.

3. WhatsApp.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Italien.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Italien.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Regulatory information
for your market

Telehealth regulation

No specific national laws regulate telehealth in Italy. General Italian laws and regulations pertaining to healthcare services apply to telemedicine.

All rules and principles applicable to traditional healthcare services also apply to telehealth services to the appropriate extent. In this sense, the MoH Guidelines clarify that Article 8-ter of Italian Legislative Decree 502/1992 which establishes the obligation to obtain an authorisation to provide healthcare services, also applies to telemedicine. However, it must be noted that the MoH Guidelines do not consider telehealth services as a substitute of traditional healthcare services, but rather as an additional tool to enhance the efficacy and efficiency of the Italian National Health System.

Source.

Privacy and Data Protection

There are no specific national laws governing the processing of personal data in the context of telehealth services. However, the processing operations of personal data carried out in this context falls within the regulatory framework of the EU General Data Protection Regulation 2016/679 (“GDPR”), Legislative Decree 196/2003 (the “Italian Privacy Code”), and the decisions and guidelines issued by the Italian Data Protection Authority and other authorities having jurisdiction in the subject matter (jointly referred to as “Privacy Laws”).

Source.

Telehealth regulation

No specific national laws regulate telehealth in Italy. General Italian laws and regulations pertaining to healthcare services apply to telemedicine.

All rules and principles applicable to traditional healthcare services also apply to telehealth services to the appropriate extent. In this sense, the MoH Guidelines clarify that Article 8-ter of Italian Legislative Decree 502/1992 which establishes the obligation to obtain an authorisation to provide healthcare services, also applies to telemedicine. However, it must be noted that the MoH Guidelines do not consider telehealth services as a substitute of traditional healthcare services, but rather as an additional tool to enhance the efficacy and efficiency of the Italian National Health System.

Source.

Privacy and Data Protection

There are no specific national laws governing the processing of personal data in the context of telehealth services. However, the processing operations of personal data carried out in this context falls within the regulatory framework of the EU General Data Protection Regulation 2016/679 (“GDPR”), Legislative Decree 196/2003 (the “Italian Privacy Code”), and the decisions and guidelines issued by the Italian Data Protection Authority and other authorities having jurisdiction in the subject matter (jointly referred to as “Privacy Laws”).

Source.

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