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abi-global-health

France

Abi telehealth services and configurations available in France.

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Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Messenger.

2. Skype.

3. WhatsApp.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Messenger.

2. Skype.

3. Whatsapp.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· French.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· French.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Regulatory information
for your market

Telehealth regulation

The use of telehealth, authorised on an experimental basis as of 2009, has been fully authorised for some healthcare professionals since the adoption of Law No. 2009-879 of July 21, 2019 on hospital reform and relating to patients, health and territories (“HPST“). This system is governed by articles L. 6316-1 and L. 6316-2 and R. 6316-1 to R. 6316-6 of the French Public Health Code (the “CSP“).

Telehealth is divided into “telemedicine” and “telecare”.

On one side, “telemedicine” is defined as “a form of remote medical practice using information and communication technologies” that “brings a medical professional into contact with one or more health professionals, among themselves or with the patient and, where appropriate, other professionals providing care to the patient”. Telemedicine is therefore aimed at “medical professionals” (doctors, dental surgeons and midwives).

Source.

Privacy and Data Protection

The protection of personal data in the field of telehealth is governed by the General Data Protection Regulation (“GDPR”) as well as the law “informatique et libertés” of January 6, 1978 relating to data processing, files and freedoms (n°78-17, January 6, 1978, the “French Data Protection Act of 1978”) and the decree n°2015-1263 of October 9, 2015. This health data falls under a special category under Article 4.15 of the GDPR.

Source.

Telehealth regulation

The use of telehealth, authorised on an experimental basis as of 2009, has been fully authorised for some healthcare professionals since the adoption of Law No. 2009-879 of July 21, 2019 on hospital reform and relating to patients, health and territories (“HPST“). This system is governed by articles L. 6316-1 and L. 6316-2 and R. 6316-1 to R. 6316-6 of the French Public Health Code (the “CSP“).

Telehealth is divided into “telemedicine” and “telecare”.

On one side, “telemedicine” is defined as “a form of remote medical practice using information and communication technologies” that “brings a medical professional into contact with one or more health professionals, among themselves or with the patient and, where appropriate, other professionals providing care to the patient”. Telemedicine is therefore aimed at “medical professionals” (doctors, dental surgeons and midwives).

Source.

Privacy and Data Protection

The protection of personal data in the field of telehealth is governed by the General Data Protection Regulation (“GDPR”) as well as the law “informatique et libertés” of January 6, 1978 relating to data processing, files and freedoms (n°78-17, January 6, 1978, the “French Data Protection Act of 1978”) and the decree n°2015-1263 of October 9, 2015. This health data falls under a special category under Article 4.15 of the GDPR.

Source.

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