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abi-global-health

Croatia

Abi telehealth services and configurations available in Croatia.

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Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. WhatsApp.

2. Telegram.

3. Viber.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. WhatsApp.

2. Telegram.

3. Viber.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Croatian.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Croatian.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Regulatory information
for your market

Telehealth regulation

According to Articles 5 and 35 of the Ordinance, healthcare institutions, healthcare workers, companies performing healthcare activities and private healthcare workers performing telehealth activities in the Republic of Croatia must (i) obtain a 4 year Telemedicine Center Approval issued by the Croatian Institute of Emergency Medicine (Hrvatski zavod za hitnu medicinu, hereinafter referred to as “Institute”); and (ii) be included in the Network of Telemedicine Centres (Mreža Telemedicinskih Centara). It is noted that, in relation to the approval from the Institute, the applicant must comply with the various infrastructure, equipment, and software requirements imposed by Articles 28 et seq. of the Ordinance.

Source.

Privacy and Data Protection

The following laws apply:

  • the Act on Implementation of the General Data Protection Regulation (Official Gazette no. 42/2018);
  • the Ordinance on the use and protection of data from medical documentation of patients in the Central Health Information System of the Republic of Croatia (Official Gazette no. 14/2019 – hereinafter: “Ordinance on the use and protection of data”); and
  • the Ordinance and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: “GDPR”).

Source.

Telehealth regulation

According to Articles 5 and 35 of the Ordinance, healthcare institutions, healthcare workers, companies performing healthcare activities and private healthcare workers performing telehealth activities in the Republic of Croatia must (i) obtain a 4 year Telemedicine Center Approval issued by the Croatian Institute of Emergency Medicine (Hrvatski zavod za hitnu medicinu, hereinafter referred to as “Institute”); and (ii) be included in the Network of Telemedicine Centres (Mreža Telemedicinskih Centara). It is noted that, in relation to the approval from the Institute, the applicant must comply with the various infrastructure, equipment, and software requirements imposed by Articles 28 et seq. of the Ordinance.

Source.

Privacy and Data Protection

The following laws apply:

  • the Act on Implementation of the General Data Protection Regulation (Official Gazette no. 42/2018);
  • the Ordinance on the use and protection of data from medical documentation of patients in the Central Health Information System of the Republic of Croatia (Official Gazette no. 14/2019 – hereinafter: “Ordinance on the use and protection of data”); and
  • the Ordinance and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: “GDPR”).

Source.

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