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abi-global-health

Colombia

Abi telehealth services and configurations available in Colombia.

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Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Snap.

2. Telegram.

3. WhatsApp.

easy-integration-abi

Abi telehealth service options

· Text micro-consults.

· Medication Prescriptions.

· Specialist referrals.

· Video Consultations.

· Voice Consultations.

User onboarding options

· Outbound SMS.

· Outbound Email.

· Inbound (landing page, embed).

· Offline (QR code).

Abi user interfaces

· Chat Bot.

· Web App.

· Widget.

· Services APIs.

Top 3 Chats Apps

1. Snap.

2. Telegram.

3. WhatsApp.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Spanish.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Abi Healthcare Professionals

· General Physicians.

· General Nurses.

· Specialist Nurses.

· Specialist Physicians.

Languages supported

· Spanish.

· English.

Branding options

· Abi branded.

· Co-branded.

· White labelled.

Regulatory information
for your market

Telehealth regulation

Telehealth is governed by Law 1419 of 2010, which allows the provision of health services in this manner, and Resolutions 2654 and 3100 of 2019, issued by the Ministry of Health. These rules set out specific requirements and standards to be fulfilled in order to provide telehealth. These requirements are related to the compliance with data protection regulation, as well as the security and reliability of the platforms (ICT) used for telehealth.

As any other health services, the provision of telehealth requires the prior authorisation of the local authority. For this purpose, the provider is required to demonstrate that it complies with the minimum standards in relation to infrastructure, management of clinical records, human resources, medicine and medical devices, among others. However, as a result of the COVID-19 pandemic, through Decree 538 of 2020, authorised health services providers can request transitory authorisation from the Ministry of Health to provide services in different conditions or new services that they were not previously authorised to provide (e.g., telemedicine).

Source.

Privacy and Data Protection

There is no specific regulation applicable to telehealth, and instead, it is subject to the general data protection regime.

Source.

Telehealth regulation

Telehealth is governed by Law 1419 of 2010, which allows the provision of health services in this manner, and Resolutions 2654 and 3100 of 2019, issued by the Ministry of Health. These rules set out specific requirements and standards to be fulfilled in order to provide telehealth. These requirements are related to the compliance with data protection regulation, as well as the security and reliability of the platforms (ICT) used for telehealth.

As any other health services, the provision of telehealth requires the prior authorisation of the local authority. For this purpose, the provider is required to demonstrate that it complies with the minimum standards in relation to infrastructure, management of clinical records, human resources, medicine and medical devices, among others. However, as a result of the COVID-19 pandemic, through Decree 538 of 2020, authorised health services providers can request transitory authorisation from the Ministry of Health to provide services in different conditions or new services that they were not previously authorised to provide (e.g., telemedicine).

Source.

Privacy and Data Protection

There is no specific regulation applicable to telehealth, and instead, it is subject to the general data protection regime.

Source.

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